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99.98% uptimeTicket #214
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We provide ongoing technical support, system monitoring, bug fixes, and software updates so your business never misses a beat. Think of us as your outsourced IT team — always on, always responsive.
Software is never finished. Servers need patches, plugins need updates, backups need checking and bugs appear as your business changes. Without regular care, small problems turn into outages at the worst possible time.
We look after websites, web applications, mobile apps and business systems for Kenyan businesses, including systems we did not build, so your team has one place to call when something goes wrong.
A support plan typically covers:
WordPress and other content-managed sites need regular updates to stay secure. We keep the core, theme and plugins updated, remove what you no longer use, renew SSL certificates and domains on time, and check that forms and payments still work after every change.
Round-the-clock monitoring of your servers, applications, and services with automated alerting.
Rapid diagnosis and resolution of software bugs, security patches, and performance issues.
Keep your dependencies, CMS, plugins, and frameworks up to date and secure.
Automated backups with tested recovery procedures so you never lose critical data.
Track response times, uptime, and resource usage to catch problems before they affect users.
Dedicated support channels for your team with SLA-backed response times.
Audit your systems, document architecture, and set up monitoring and access.
Define SLAs, communication channels, and escalation procedures.
Ongoing monitoring, ticket resolution, and proactive maintenance.
Monthly reports on uptime, incidents resolved, and system health.
We offer flexible plans — business hours (Mon–Fri) or 24/7 support depending on your needs.
Yes. We take over maintenance of existing systems regardless of who built them.
Critical issues are acknowledged within 1 hour. Standard requests within 4 business hours.
Yes. We maintain WordPress, Webflow and custom websites with scheduled updates, backups, monitoring and a set amount of change requests each month.
Our monitoring alerts us, we investigate straight away, restore service from a working state or backup if needed, and then send you a short report on the cause and how we will prevent it happening again.
Our focus is software: websites, applications, servers and cloud systems. Office hardware and networking are outside what we cover.
Tell us what you need and we'll reply with a plan and a quote.
